TagTwists
TagTwists

Privacy Policy

Effective Date: 21/07/2025

Introduction

Welcome to TagTwists ('tagtwists.com') ("we," "us," "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our social media platform (the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you register for an account or interact with our Service, we may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Profile Information: Username, profile picture, bio, and other information you choose to provide.
  • Usage Information: Posts, comments, likes, messages, and other interactions with the Service.
  • Payment Information: Credit card details and billing information for any purchases made through the Service.

Non-Personal Information

We also collect non-personal information to improve our Service and user experience, including:

  • Device Information: IP address, browser type, device type, operating system, and device identifiers.
  • Usage Data: Pages viewed, time spent on the Service, and other analytical data.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve the Service: Personalize your experience, process transactions, and improve our platform.
  • To Communicate with You: Send account updates, respond to inquiries, and provide customer support.
  • To Ensure Security: Detect and prevent fraud, abuse, and other harmful activities.
  • To Comply with Legal Obligations: Adhere to applicable laws, regulations, and legal processes.

Online Safety and Content Moderation

In compliance with the UK Online Safety Act 2023, we process personal data for the following safety purposes:

  • Content Monitoring: Automated and manual review of user content to detect harmful or illegal material
  • Risk Assessment: Analysis of user behavior and content patterns to identify potential risks
  • Child Protection: Systems to prevent access by minors and protect against content harmful to children
  • Reporting and Investigation: Processing reports of harmful content and investigating violations
  • Regulatory Compliance: Cooperation with Ofcom and other regulatory authorities as required by law

Sharing Your Information

We may share your information in the following circumstances:

  • With Your Consent: When you explicitly agree to share your information with third parties.
  • With Service Providers: Trusted third parties who assist us in operating our Service, provided they agree to keep your information confidential.
  • For Legal Reasons: When required by law, regulation, or legal process, or to protect the rights, property, or safety of our users and the public.

Data Processing Under UK Online Safety Act

We process personal data to comply with our duties under the UK Online Safety Act 2023:

  • Legal Basis: Processing is necessary for compliance with legal obligations and for our legitimate interests in providing a safe service
  • Automated Decision Making: We use automated systems to detect and remove harmful content, with human review available upon request
  • Data Retention: Content moderation data is retained in accordance with legal requirements and our legitimate business needs
  • Cross-Border Transfers: Safety-related data may be transferred internationally to trusted service providers with appropriate safeguards

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. These technologies help us understand how you interact with our platform, remember your preferences, and improve functionality. You can manage your cookie preferences through your browser settings.

Data Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Transparency and Reporting

In line with UK Online Safety Act requirements, we maintain transparency about our content moderation and safety practices:

  • Transparency Reports: We may publish regular reports on content moderation activities and safety measures
  • Appeals Process: Users can appeal content moderation decisions through our designated channels
  • Regulatory Reporting: We report to Ofcom and other authorities as required by law
  • Safety Impact Assessments: We conduct regular assessments of risks to user safety, particularly regarding children

Your Choices and Rights

Under UK GDPR and related legislation, you have the following rights regarding your personal information:

  • Access and Update: Access and update your personal information through your account settings
  • Delete: Request the deletion of your personal information, subject to certain legal exceptions
  • Opt-Out: Opt-out of receiving marketing communications from us
  • Data Portability: Request a copy of your personal data in a structured, machine-readable format
  • Object to Processing: Object to certain types of data processing, including automated decision-making
  • Restrict Processing: Request that we limit how we process your data in certain circumstances
  • Appeal Content Decisions: Appeal any content moderation decisions affecting your account
  • Complaint to ICO: Lodge a complaint with the Information Commissioner's Office if you believe your rights have been violated

Age Verification and Children's Privacy

Our Service is intended for users aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. To ensure compliance with UK Online Safety Act requirements, we implement age verification measures which may include:

  • Identity Document Verification: Photo ID such as passport or driving licence
  • Biometric Verification: Facial recognition or other biometric checks where legally permitted
  • Credit Card Verification: Payment method verification as an age indicator
  • Third-Party Age Verification Services: Trusted external verification providers

Age verification data is processed solely for the purpose of confirming eligibility and is handled with the highest security standards. We delete age verification data within 7 days of verification completion unless required to retain it for legal compliance purposes.

International Data Transfers

We may transfer your personal data outside the UK for processing by our service providers. When we do this, we ensure appropriate safeguards are in place, including:

  • Adequacy Decisions: Transfers to countries with adequate data protection laws
  • Standard Contractual Clauses: Binding agreements that protect your data rights
  • Additional Safeguards: Technical and organizational measures to protect data in transit and at rest

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract Performance: Processing necessary to provide our services to you
  • Legal Obligation: Compliance with UK Online Safety Act, GDPR, and other legal requirements
  • Legitimate Interests: Safety, security, fraud prevention, and service improvement
  • Consent: For marketing communications and optional features (where applicable)

Thank you for using tagtwists.com. Your privacy is important to us.